Refund policy

At **Dekho.com**, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund according to the terms below.

**1. Return Eligibility**
Products can be returned within **7 days of delivery** if they are damaged, defective, or incorrect. The product must be unused and in its original packaging with all tags and accessories included.

**2. Non-Returnable Items**
Certain items may not be eligible for return due to hygiene or safety reasons. These may include personal care products, innerwear, or other items marked as non-returnable on the product page.

**3. Return Process**
To request a return, please contact our support team through the **Contact Us** page on Dekho.com with your order details. Once your request is approved, our team will guide you through the return process.

**4. Refund Process**
After the returned product is received and inspected, your refund will be processed. The refund will be issued to the **original payment method** used during the purchase. Refunds are usually processed within **5–7 business days**.

**5. Damaged or Wrong Product**
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours of delivery** with photos of the product and packaging.

**6. Shipping Charges**
Shipping charges are generally **non-refundable**, unless the return is due to our mistake such as a wrong or damaged product.

**7. Contact Us**
For any questions related to returns or refunds, please contact our support team through the **Contact Us** page on **Dekho.com**.

Thank you for shopping with **Dekho.com**.